Privacy Policy

Effective Date: September 22, 2024

BySpineInstitute LLC ("BySpineInstitute" or "we" or "us" or "our") respects your privacy. This Privacy Policy ("Policy") describes how we collect, use, and disclose your information. We also describe the rights and choices you have regarding our use of your information. This Policy applies to the information we collect when you interact with us, including but not limited to information provided when you access our website (byspine-institute.site) and however else you may interact with us regardless of the platform or device used (collectively, the "Platform" or "BySpineInstitute Platform").

Your use of the Platform is subject to this Privacy Policy and our Terms of Service and, if applicable, Expert Agreement (available when you apply to be an Expert). If you do not agree with this Privacy Policy, please do not use our Platform. Undefined capitalized terms shall have the meaning set forth in the Terms of Service.

This Privacy Policy contains the following sections:

• Information We Collect and Use
• How We Use Personal Information
• How We Disclose Personal Information
• Online Analytics and Advertising
• Your Rights & Choices
• California Privacy Rights
• European Union Economic Area, United Kingdom & Brazilian Residents
• Information Processing and Transfer
• How We Protect and Retain Your Information
• Third Party Links
• Children's Personal Information
• Updates to this Privacy Policy
• Additional Terms
• How to Contact Us

Information We Collect and Use

For purposes of this Policy, "Personal Information" is any information that identifies, relates to, or describes, directly or indirectly, an individual or household.

In the course of operating our Platform and delivering our medical consultation services, we collect and process the following categories of Personal Information, which we use for typical business and commercial purposes (including compliance with legal obligations and use for auditing, security, and anti-fraud purposes) and as described more specifically below:

Information You Give Us

When you sign up for and use our Platform as a Customer or Expert (including when you use our online chatbot), we may collect and store Personal Information you provide, including:

• Contact Information & Other Personal Identifiers: We receive the contact information or other personal identifiers you provide (including, for example, information such as your name, email address, mailing address, telephone number, signature, or similar identifiers).
• Expert Credentials and Identity Information: If you apply to become an Expert, we also require certain information to verify your identity and determine your eligibility to be an Expert on the Platform through information including date of birth, social security number and a government-issued photo identification such as your driver's license, state identification card, or passport, resume, and information about your licenses and certifications.
• Medical Information: We collect information related to your medical conditions, symptoms, pain levels, duration of symptoms, treatments tried, medications, and other health-related information you provide to receive medical advice and consultation services.
• Communications and Submissions: We collect the information and content you submit when you submit questions, respond to questions as an Expert, post information on the Platform (including questions, answers, public testimonials, and forum posts), or otherwise communicate with BySpineInstitute.
• Financial Information: We receive financial information such as payment card or PayPal™ information, and other related information to process payments for your purchases and to issue expert payments to you. We use third-party payment processors to process payment information.
• Audio and Visual Information: We receive any photos you share with us through our Platform. We may also record customer service telephone calls for quality purposes and to meet our legal obligations.

Information We Automatically Collect from Your Use of The BySpineInstitute Platform

We automatically collect information about your use of the BySpineInstitute Platform such as when you open one of our emails or view and interact with our ads and content (collectively, "Usage Information"). Usage Information includes:

• Device Information and Related Identifiers: We and our service providers collect your IP address and device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information, including phone number).
• Browsing Information: When you use the Platform, we and our service providers collect and analyze information about your usage activity such as the URL that referred you to the Platform, the areas within the Platform that you visit, how long you spend on the Platform, and the time of day of your visit.
• Location Information: When you use the Platform, we and our service providers collect general location information from your computer or mobile device. "General" location information means information about the city and state in which your device is located based on its IP address.

How We Use Personal Information

We and our service providers use the information described above to accomplish the following business and operational purposes:

• Administer your Account, including to process your registration and, for Experts, process your application to participate in the Platform
• Provide, manage, and improve the Platform and medical consultation services
• Respond to and complete your requests (including providing medical consultations and answers to health-related questions)
• Process payments for medical consultation services
• Respond to your requests for information and provide you with more effective and efficient customer service
• Conduct internal business operations in support of our Platform, such as auditing, security, resolving crashes, preventing fraud, invoicing and accounting
• Contact you regarding our Platform, promotions, special events, and other subjects that we think may be of interest to you
• Customize content, preferences, and advertising on or for the Platform
• Comply with laws, regulations, and other legal process and procedures, including HIPAA requirements
• Establish, exercise, or defend our legal rights

How We Disclose Personal Information

Service Providers

We share any of the Personal Information described above with service providers (including but not limited to payment processors, fraud detection vendors, service-related technology providers, and survey administrators) that provide services to you and us.

Within Our Organization

We may share any of your Personal Information with parents, subsidiaries, joint venture partners, and other entities under common control subject to this Privacy Policy.

Medical Experts

We share your medical information and questions with qualified medical experts on our platform to provide you with medical consultations and advice.

Legal Compliance and Protection

We may access, retain, and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention, or disclosure is reasonably necessary to: (i) comply with law or legal process; (ii) enforce our Terms of Service; (iii) respond to your requests for customer service; and/or (iv) protect the rights, property, or personal safety of BySpineInstitute, its users, and/or the public.

Your Rights & Choices

We offer you choices regarding the collection, use, and sharing of your Personal Information on the BySpineInstitute Platform.

Privacy Rights

Depending on where you live, you may have certain rights with respect to your Personal Information. You have the right not to be discriminated against for exercising your rights under some local laws such as in California. Under local laws, you may be able to ask us to:

• provide access to certain information we hold about you
• update or correct your information
• delete certain information
• restrict the use of your information

Email Communications

When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us, and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the promotional email you receive or by contacting us directly at support@byspine-institute.site.

California Privacy Rights

Under the California Consumer Privacy Act of 2018 ("CCPA") and subject to exceptions set forth in the CCPA, California residents have the right to request:

• the deletion of the Personal Information we have about them
• to know additional information about whether and how we have collected, used, and disclosed Personal Information about them
• to know specific pieces of Personal Information we have about them

You may submit a request to us by:

• Visiting our contact page
• Emailing us at support@byspine-institute.site

Information Processing and Transfer

BySpineInstitute is a United States company, and the BySpineInstitute Platform is provided from the United States. If you are a user who resides outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the BySpineInstitute Platform, or providing us with any information, you consent to the collection, processing, maintenance, and transfer of such information in and to the United States.

How We Protect and Retain Your Information

We maintain procedural, technical, and physical safeguards to help protect against loss, misuse or unauthorized access, disclosure, alteration, or destruction of the Personal Information you provide via the BySpineInstitute Platform. We comply with HIPAA requirements for protecting health information where applicable.

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it.

Third Party Links

The BySpineInstitute Platform may from time to time contain links to third party websites/services for your convenience and/or information. If you access other sites using the links provided, you may leave the BySpineInstitute Platform. When you access these other sites, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policies, which may differ from ours.

Children's Personal Information

We do not knowingly collect or store any Personal Information from children under the age of 13. If a parent or guardian becomes aware that his or her child under the age of 13 has provided us with information without consent, he or she should contact us at support@byspine-institute.site. As required by law, we will delete such information from our files within a reasonable time.

Updates to this Privacy Policy

From time to time, we may revise this Policy to reflect changes in the law or technology, or changes in our practices regarding information collection and use. If we make material revisions to this Policy, we will provide you with notice of those changes and may do so by announcing the change through the BySpineInstitute Platform or as required by law.

Any changes to this Policy will become effective as of the Effective Date on the top of this page. By continuing to use the BySpineInstitute Platform after the most current Effective Date, you will be deemed to have understood and agreed to such changes.

Additional Terms

This Policy may be supplemented from time to time by additional terms, privacy statements, or notices that explain how we collect, use, and share information in specific circumstances ("Additional Terms").

How to Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please contact us at support@byspine-institute.site.

HIPAA Compliance Notice

Nevada Privacy Rights

We do not sell consumers' covered information for monetary consideration (as defined in Chapter 603A of the Nevada Revised Statutes). However, if you are a Nevada resident, you have the right to submit a request directing us not to sell your Personal Information. To submit such a request, please contact us using the information in the "How to Contact Us" section above.

Last updated: 9/26/2025
This privacy policy is effective as of September 22, 2024